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Report: State of Employee Engagement Activities, 2013
We just published a Temkin Group report, State of Employee Engagement Activities, 2013, that examines the employee engagement efforts within more than 200 large organizations. Here’s the executive...
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Report: State of VoC Programs, 2013
We just published a Temkin Group report, State of Voice of the Customer (VoC) Programs, 2013. The research shows how large organizations are using VoC programs. Here’s the executive summary: For the...
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Report: Best and Worst of Online Gift Card Purchasing Experiences
We just published a Temkin Group report, Best and Worst of Online Gift Card Purchasing Experiences. The research uses Temkin Group’s SLICE-B Experience Review methodology to evaluate eight retailers....
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Report: Blueprint for a Successful CX Organization
We just published a Temkin Group report, Blueprint for a Successful CX Organization. The research includes five case studies and a self-test for assessing CX organizations. Here’s the executive...
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Report: The State of CX Metrics, 2013
We just published a Temkin Group report, The State of CX Metrics, 2013. The research shows how large organizations are using CX metrics. Here’s the executive summary: Companies with stronger CX metrics...
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Report: Benchmarking Your CX Organization
We just published a Temkin Group report, Benchmarking Your CX Organization. The research shows benchmark data from 115 large firms that completed an assessment of their CX organizations that we...
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Report: Employee Engagement Benchmark Study, 2014
We just published a Temkin Group report, Employee Engagement Benchmark Study, 2014. This is the third year that we’ve published the benchmark of U.S. employees. (Take a look at our Employee Engagement...
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Report: The State of Customer Experience Management, 2014
We just published a Temkin Group report, The State of CX Management, 2014. It examines the CX efforts within more than 200 large companies. Here’s the executive summary: We surveyed more than 200 large...
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Report: State of Employee Engagement Activities, 2014
We just published a Temkin Group report, State of Employee Engagement Activities, 2014. This is the second year that we’ve benchmarked the employee engagement efforts within large organizations. Here’s...
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Report: State of VoC Programs, 2014
We just published a Temkin Group report, State of Voice of the Customer Programs, 2014. Based on data from 218 large organizations with at least $500 million in annual revenues, we examined VoC efforts...
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Report: Evaluating Mobile eGift Card Purchasing Experiences
We published a Temkin Group report, Evaluating Mobile eGift Card Purchasing Experiences. The report uses Temkin Group’s SLICE-B experience review methodology to assess the mobile sites of 10 retailers....
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Report: The State of Customer Experience Metrics, 2014
We published a Temkin Group report, The State of Customer Experience Metrics, 2014. This is the fourth year that we’ve published this report on how companies are using CX metrics. Use our CX Metrics...
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Report: Employee Engagement Benchmark Study, 2015
We just published a Temkin Group report, Employee Engagement Benchmark Study, 2015, which is our annual analysis of U.S. employees. Here’s the executive summary: We used the Temkin Employee Engagement...
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Report: Employee Engagement Competency & Maturity, 2015
We just published a Temkin Group report, Employee Engagement Competency & Maturity, 2015. Here’s the executive summary of this annual review of employee engagement activities, competencies, and...
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Report: State of Voice of the Customer Programs, 2015
We published a Temkin Group report, State of Voice of the Customer Programs, 2015. This is the fifth year that we’ve benchmarked the competency & maturity of voice of the customer programs within...
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Report: The State of CX Metrics, 2015
We published a Temkin Group report, The State of CX Metrics, 2015. This is the fifth year of this study that examines the CX metrics efforts within large companies. Here’s the executive summary: Temkin...
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Report: Employee Engagement Benchmark Study, 2016
We just published a Temkin Group report, Employee Engagement Benchmark Study, 2016. This is the fifth year that we’ve published the benchmark of U.S. employees. The research is based on an online...
View ArticleReport: State of Employee Engagement Maturity, 2016
We just published a Temkin Group report, State of Employee Engagement Maturity, 2016. Here’s the executive summary of this annual review of employee engagement activities, competencies, and maturity...
View ArticleReport: Translating Brand Promises into Employee Behaviors
We just published a Temkin Group report, Translating Brand Promises into Employee Behaviors. Here’s the executive summary: Temkin Group has found that the companies that deliver great customer...
View ArticleReport: State of Voice of the Customer Programs, 2016
We published a Temkin Group report, State of Voice of the Customer Programs, 2016. This is the sixth year that we’ve benchmarked the competency & maturity of voice of the customer programs within...
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